Terms & Conditions
Tidy Heads | Operated by Happy Heads Ventures
Last Updated: 30 October 2026
Welcome to Tidy Heads!
These Terms & Conditions explain how our services, bookings, payments, cancellations, and customer responsibilities work. Please read them before booking an appointment.
By confirming and paying for a booking with Tidy Heads, you agree to these Terms & Conditions, subject to your rights under applicable UAE law.
1. About Tidy Heads
Tidy Heads is an at-home head lice screening and removal service operating in Dubai, United Arab Emirates.
Our services are provided under the consumer brand Tidy Heads, operated by Happy Heads Ventures.
Website: https://thehappyheads.com
Email: hello@thehappyheads.com
Service Area: Dubai, United Arab Emirates
2. Our Services
Tidy Heads offers:
- Head Lice Screening
- Head Lice Removal
- Full Family Care packages
- Follow-Up Care
- Optional Home Hygiene Cleaning
- Lice-Free Certificate inspections
- School and nursery lice awareness sessions, subject to availability
All services are subject to technician availability, location, scheduling, and booking confirmation.
3. Service Pricing
Our standard advertised prices are:
Head Lice Screening — AED 79
A gentle hair and scalp examination to check for lice and nits. If the customer proceeds with a head lice removal treatment during the same visit, the AED 79 screening fee is deducted from the treatment price.
Head Lice Removal — AED 279 per person
A chemical-free removal service using specialized equipment, professional combing, and careful manual nit removal.
Full Family Care — AED 899
A family package covering up to three members, including complimentary follow-up checks within seven days, as described in the package inclusions.
Optional Home Hygiene Cleaning — AED 55 per hour
An additional cleaning service designed to support home hygiene following a lice infestation. Customers must provide suitable cleaning equipment and materials unless otherwise agreed.
Other services, including separately booked follow-up visits, may have additional charges, which will be disclosed before booking.
Prices and package inclusions may change. The price confirmed and accepted at the time of booking will apply to that booking, subject to applicable law.
4. Bookings and Payments
Full payment is required before the scheduled service begins.
The total price, including any agreed additional services or charges, will be communicated before payment.
An appointment is considered confirmed once the appointment details have been agreed upon and payment has been successfully received.
Submitting a website enquiry, WhatsApp message, or appointment request does not automatically confirm a booking.
Customers are responsible for providing accurate contact information, service location, and details of the people requiring treatment.
5. Cancellation, Rescheduling, and Refunds
We understand that plans can change, especially when caring for children.
We kindly request at least 4 hours' notice for appointment cancellations or rescheduling.
Cancellation or rescheduling 4 hours or more before the appointment
Customers may cancel or reschedule free of charge. Any payment already collected for a canceled service will be refunded.
Cancellation less than 4 hours before the appointment
Please contact Tidy Heads as soon as possible. Late cancellation and rescheduling requests will be reviewed on a case-by-case basis. Any applicable refund or alternative arrangement will be communicated to the customer.
Cancellation when the technician is already on the way
Any applicable travel or cancellation charge must have been clearly disclosed and agreed upon before booking. Unexpected charges will not be imposed.
Cancellation by Tidy Heads
If Tidy Heads is unable to fulfill a confirmed appointment, the customer may choose a full refund or an alternative appointment.
Refunds will be processed through an appropriate payment method. Processing times may vary depending on the payment provider.
Nothing in this policy limits any mandatory refund or consumer rights available under UAE law.
6. Treatment Process and Results
Tidy Heads uses a chemical-free approach to head lice removal. Depending on the service, treatment may include specialized lice suction equipment, nit combing, and careful manual removal.
Treatment duration and results may vary depending on hair length, hair thickness, infestation severity, and individual circumstances.
Our technicians aim to provide thorough, careful treatment. However, we cannot guarantee that every lice egg or live louse will be removed in a single session or that reinfestation will never occur.
Customers are encouraged to follow the aftercare guidance provided and contact Tidy Heads if they have concerns following treatment.
7. Health and Safety
Tidy Heads provides head lice screening and removal services, not medical diagnosis or treatment.
If a technician observes open wounds, signs of infection, significant scalp irritation, or another condition that may require medical attention, the service may be postponed or declined.
Customers may be advised to consult a qualified healthcare professional before proceeding.
For children, a parent or authorized guardian must approve the service and ensure appropriate adult supervision during the appointment.
Customers should inform our team of relevant scalp concerns before treatment begins.
8. Follow-Up Care
Follow-up services depend on the treatment or package purchased.
The Full Family Care package includes complimentary follow-up checks within seven days, subject to the package terms agreed upon at booking.
Other follow-up visits may be charged separately.
Follow-up care is intended to assess treatment progress and provide additional guidance where appropriate. It does not guarantee permanent protection against future lice infestations.
9. Lice-Free Certificates
Tidy Heads may issue a lice-free inspection certificate following an appropriate in-person hair and scalp assessment when no live lice are found at the time of inspection.
Submitting an online certificate request does not automatically result in a certificate being issued.
A Tidy Heads certificate reflects the inspection findings at the time of assessment.
It is not a medical certificate, government-issued clearance, or guarantee against future infestation.
Schools and nurseries may have their own acceptance requirements. Tidy Heads cannot guarantee that a certificate will be accepted by a particular institution.
10. School and Nursery Awareness Sessions
Tidy Heads may offer complimentary lice awareness sessions for schools and nurseries, subject to availability and prior confirmation.
Submitting a request does not guarantee that a session will be provided.
Any screening involving children at a school or nursery requires appropriate arrangements and parent or guardian authorization.
11. Customer Responsibilities
To help us provide a safe and efficient service, customers are expected to:
- Provide accurate booking and contact details.
- Ensure the home visit location is accessible and suitable for treatment.
- Inform technicians of relevant scalp or health concerns.
- Provide appropriate parental or guardian authorization for children.
- Follow the recommended aftercare instructions.
- Treat Tidy Heads technicians respectfully.
Tidy Heads reserves the right to postpone or decline services where reasonable health, safety, or operational concerns arise, subject to applicable customer rights.
12. Complaints and Service Concerns
Customer satisfaction is important to Tidy Heads.
If you are dissatisfied with a service, please contact us at hello@thehappyheads.com with your appointment details and a description of the concern.
We will review complaints fairly and seek an appropriate resolution, which may include additional assistance, corrective service, or a refund where justified.
Nothing in these Terms & Conditions excludes or restricts mandatory consumer rights under applicable UAE law.
13. Website Information
We aim to keep all website information, service descriptions, and prices accurate and up to date.
Information provided on our website is for general educational and service-related purposes and should not replace advice from a qualified healthcare professional.
14. Privacy and Personal Information
We respect the privacy of our customers and their families.
Personal information collected through our website, booking enquiries, and service interactions is handled in accordance with our Privacy Policy and applicable data protection requirements.
Please refer to our Privacy Policy for further details.
15. Changes to These Terms
Tidy Heads may update these Terms & Conditions from time to time.
The latest version will be published on our website with its revision date.
Changes will not retrospectively alter the agreed terms of an existing confirmed booking unless permitted by applicable law or agreed with the customer.
16. Applicable Law
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.
Any disputes will be handled in accordance with applicable UAE law and the jurisdiction of the competent courts or authorities.
17. Contact Us
For questions about our services, bookings, or these Terms & Conditions, please contact:
Tidy Heads
Operated by Happy Heads Ventures
Dubai, United Arab Emirates
Email: hello@thehappyheads.com
Website: https://thehappyheads.com