Privacy Policy
Tidy Heads | Operated by Happy Heads Ventures
Last Updated: 30 October 2026
At Tidy Heads, we understand that your family's privacy matters. We are committed to handling personal information responsibly and respectfully.
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and how you can contact us about your personal information.
1. Who We Are
Tidy Heads is an at-home head lice screening and removal service operating in Dubai, United Arab Emirates.
Tidy Heads is the consumer brand operated by Happy Heads Ventures.
Website: https://thehappyheads.com
Email: hello@thehappyheads.com
Service Area: Dubai, United Arab Emirates
For questions about this Privacy Policy or your personal information, please contact us using the email address above.
2. Information We Collect
Depending on how you interact with Tidy Heads, we may collect the following information:
Contact information
- Your name
- Mobile phone number
- Email address, where provided
- Preferred contact method
Booking and service information
- Service address or Dubai area
- Requested appointment date and time
- Type of service requested
- Number of family members requiring screening or treatment
- Information you voluntarily share about lice-related concerns or service requirements
School and nursery enquiries
- Name and contact details of the person making the enquiry
- School or nursery name
- Information relevant to an awareness-session or partnership request
Lice-Free Certificate enquiries
- Parent or guardian name
- Contact details
- Dubai area
- Information necessary to respond to the request or arrange an inspection
Payment and transaction information
When customers make payments, we may receive transaction details such as payment status, amount, date, and payment reference.
Where payments are handled by an external payment provider, that provider may process payment information under its own privacy policy.
Website and technical information
Our website and its service providers may process technical information necessary for website operation, security, and performance, such as IP addresses, browser information, and access logs.
3. Information About Children
Many Tidy Heads services are intended for families with children.
We aim to communicate directly with parents or authorized guardians when arranging services for children.
We collect only the information reasonably necessary to respond to enquiries, arrange appointments, and provide the requested service.
Parents and guardians should avoid submitting unnecessary sensitive information about their children through website forms or messaging channels.
Where information about a child's scalp condition or treatment needs is necessary, we will handle it with appropriate care and confidentiality.
4. How We Use Your Information
We may use personal information to:
- Respond to enquiries and provide customer support.
- Arrange, confirm, and manage appointments.
- Provide head lice screening, removal, and follow-up services.
- Communicate important appointment information.
- Process payments and maintain transaction records.
- Respond to school and nursery awareness requests.
- Handle lice-free certificate enquiries and inspection arrangements.
- Respond to customer concerns, complaints, and refund requests.
- Maintain business and administrative records.
- Operate, secure, and improve our website.
- Comply with applicable legal and regulatory requirements.
We use personal information only for appropriate purposes and on a lawful basis.
5. Marketing Communications
Submitting an enquiry or booking a service does not automatically subscribe you to marketing messages.
Where required, we will request separate consent before sending promotional communications.
If you receive marketing messages from Tidy Heads, you may request to stop receiving them by contacting us or following any unsubscribe instructions provided.
We do not sell customer contact details to advertisers.
6. How We Share Your Information
We may share personal information with:
- Authorized Tidy Heads team members who need the information to arrange or provide services.
- Technicians assigned to a confirmed appointment.
- Website hosting, database, and technical service providers.
- Email, communication, and booking service providers.
- Payment service providers when necessary to process transactions.
- Professional advisers or authorities where required by applicable law.
We aim to limit access to information to what is reasonably necessary for each purpose.
We do not sell personal information to third parties.
7. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Customer enquiries submitted through our website are managed through our administrative system, with access restricted to authorized users.
We also use third-party technology providers to support website and business operations.
Some providers may process or store information outside the United Arab Emirates. Where applicable, international transfers will be handled in accordance with relevant legal requirements.
Although we take reasonable precautions, no electronic storage or transmission method can guarantee absolute security.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include:
- Managing enquiries and appointments.
- Providing customer support and follow-up care.
- Maintaining transaction and business records.
- Resolving complaints or disputes.
- Meeting applicable legal and regulatory obligations.
When information is no longer needed, we will take appropriate steps to delete, anonymize, or securely retain it where legally required.
9. Your Privacy Rights
Subject to applicable UAE law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information in applicable circumstances.
- Request restrictions on certain processing activities.
- Object to certain uses of your information.
- Withdraw consent where processing relies on your consent.
To make a privacy-related request, please contact:
hello@thehappyheads.com
We may request reasonable information to verify your identity before responding.
Certain requests may be subject to legal exceptions or recordkeeping requirements.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies necessary for functionality, security, and administration.
If we use optional analytics, advertising, or tracking technologies, we will provide appropriate information and consent options where required.
You may also manage certain cookies through your browser settings.
The specific technologies used may change as our website develops, and this Privacy Policy will be updated where necessary.
11. WhatsApp and Third-Party Websites
Tidy Heads may communicate with customers through WhatsApp, email, or other agreed communication channels.
If you contact us through WhatsApp or follow links to third-party websites, those services may process your information according to their own privacy policies.
We encourage you to review the privacy practices of third-party services you choose to use.
12. Lice-Free Certificate Requests
When you request information about a lice-free certificate, we use the details you provide to contact you, explain the inspection process, and arrange any necessary appointment.
Submitting a certificate request does not automatically generate or issue a certificate.
Any certificate issued following an inspection is based on the findings at the time of assessment.
13. School and Nursery Enquiries
When a school, nursery, or representative contacts Tidy Heads about an awareness session, we use the information provided to respond to the request and coordinate any agreed activity.
Submitting a request does not automatically confirm an awareness session.
Any collection of children's personal information during school-related activities would require appropriate arrangements and authorization.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or applicable legal requirements.
The latest version will be available on our website with its updated revision date.
15. Contact Us
If you have questions, concerns, or requests relating to your personal information, please contact:
Tidy Heads
Operated by Happy Heads Ventures
Dubai, United Arab Emirates
Email: hello@thehappyheads.com
Website: https://thehappyheads.com